Join a Fast-Paced Claims Environment in Johannesburg!
Afrizan is seeking an experienced Call Centre Agent with claims processing expertise to join our team on a 4-month contract. This is an excellent opportunity for proactive individuals to gain valuable experience in a dynamic hybrid working environment.
📍 POSITION DETAILS:
- Location: Johannesburg CBD
- Employment Type: 4-month contract
- Working Model: Hybrid (office & remote)
- Schedule: Includes 2 scheduled Saturdays per month
- Start Date: Immediate availability preferred
🔍 KEY RESPONSIBILITIES:
- Handle inbound and outbound calls related to claims processing
- Accurately assess, log, and manage claims queries
- Provide professional customer service and claims guidance
- Liaise with internal departments to resolve claims issues
- Ensure compliance with processes, policies, and turnaround times
- Capture and update claims information in internal systems
✅ MINIMUM REQUIREMENTS:
- Proven call centre experience in a claims environment (non-negotiable)
- Strong customer service and communication skills
- Ability to work under pressure and handle high call volumes
- Good computer literacy and system navigation skills
- Immediate availability or at short notice
- Willingness to work scheduled Saturdays
📄 HOW TO APPLY:
- Prepare your CV and supporting documents
- Email your application to: aliya@afrizan.co.za
- Use the subject line: Call Centre Agent – Claims Department
- Applications not contacted within 2 weeks should be considered unsuccessful
💼 WHY JOIN AFRIZAN?
- Gain hands-on experience in claims processing and call centre operations
- Work in a professional hybrid environment
- Develop your customer service and claims management skills
- Opportunity to grow and network in logistics and insurance operations